Bengaluru, NFAPost: Capillary Technologies, a leading global customer loyalty solutions provider, announced a strategic partnership with Petron Corporation, the Philippines’ largest oil refining and marketing company, to transform Petron’s loyalty program in the country to be the best in class.
While physical card-based loyalty programs have been historically prevalent in the local fuel retail market, there has been an accelerated growth of digitalized loyalty programs in this sector. Today, fuel retail companies vie for superior offerings by integrating exceptional physical and digital capabilities to create and provide a more engaging and distinctive customer experience.
Capillary Technologies Co-founder and CEO Aneesh Reddy said frictionless service is the new buzzword in fuel retail and Capillary is excited to shape innovative customer retention and engagement strategies to make it happen.
“I am positive that our partnership with Petron will drive these groundbreaking changes in the Asian fuel loyalty space. This deal also marks our first step into the Philippines loyalty space, and we hope to expand further into the country,” said Capillary Technologies Co-founder and CEO Aneesh Reddy.
Petron Corp. Marketing Head Lionel Perkin Chai said whilethe company’s technology capabilities have been upgraded through the Capillary platform, Petron new initiative is really for customers – it’s about being in sync with millions of loyal customers who are journeying with us towards a digital lifestyle.
“As we continue to understand the purchasing behavior and preferences of our loyal customers, we acknowledge that their demands evolve. Capillary’s technology enables us to connect with them through better and more personalized rewards experiences tailored to individual Filipino motorists,” said Petron Corp. Marketing Head Lionel Perkin Chai.
Capillary has also supported the creation of an automated campaign management solution to drive relevant and exciting offerings. Leveraging on Capillary’s customer loyalty capabilities and expertise, Petron elevated its mobile application’s user interface with enhanced features and functionalities for Petron customers to fully enjoy the benefits of the loyalty program.
Some of the key features of the new mobile app include security enhancements, points tracking and transaction history, exciting benefits, latest promo offers, rewards & discounts, store locator, trip cost calculator, and customisable cardholder profile.
About Capillary Technologies
Capillary Technologies has presence across the US, India, SEA, Middle East and China. Founded in 2008, the platform has unlocked customer retention potential for 400+ enterprises including top brands like Aditya Birla Fashion, Arvind Group, Asics, PUMA, KFC, Pizza Hut, VF Corporation, HP, Jotun, Corteva, Landmark Group and many more from sectors like apparel & fashion, lifestyle, luxury, food and beverage, hypermarkets, hospitality, fuel retail, FMCG and consumer durables.
With a massive reach of 100+ loyalty programs, 120K+ stores and 500M+ consumers, the company is backed by Warburg Pincus, Sequoia Capital, Avataar Capital, and Filter Capital. Capillary has also been featured by acclaimed firms such as Forrester, Gartner and Harvard Business Review in various reports. For more information, visit www.capillarytech.com.
