With India emerging as one of its fastest-growing global markets, Salesforce doubles down on AI-driven innovation, customer success, and workforce development.
Bengaluru, NFAPost: Salesforce, the world’s leading AI-powered CRM platform, has reinforced its position as one of India’s fastest-growing technology partners, reporting a remarkable 47% year-over-year revenue surge to ₹13,384.5 crore for the financial year ending 31 March 2025. The company disclosed the figures in its latest regulatory filings with the Ministry of Corporate Affairs.
This milestone reflects Salesforce’s deepening influence in India as enterprises across sectors rapidly embrace AI, automation, and advanced digital transformation strategies. Central to this momentum is Salesforce’s bold vision of the Agentic Enterprise — an emerging model where AI agents work alongside humans to deliver intelligent, trusted business outcomes at scale.
India: A Strategic Growth Engine for Salesforce
India has evolved into a powerhouse for Salesforce’s global expansion, fueled by a unique convergence of customer demand, innovation opportunities, and a massive digital talent base.
The company now employs over 14,000 professionals across its offices in Bengaluru, Mumbai, Delhi, Hyderabad, Pune, and Jaipur. Complementing this is a rapidly maturing partner ecosystem, including large global consulting firms, Indian IT service providers, and a growing cohort of start-ups building on Salesforce’s platform.
India is also home to one of the largest Trailblazer communities worldwide, with 3.9 million members actively engaging in learning, mentoring, and co-innovation. In 2025 alone, Salesforce’s skilling initiatives empowered over 75,000 learners, equipping India’s next generation with critical digital and AI capabilities.
“India continues to be a powerhouse of growth and innovation for Salesforce,” said Arundhati Bhattacharya, President & CEO, Salesforce South Asia. “The trust our customers place in us reflects the strong momentum we’ve built over the years. The next chapter of AI will belong to those who can blend technology with purpose — and India has the talent, ambition, and vision to lead this transformation.”
Agentforce 360 Ushers in a New Era of Intelligent Business
At the heart of Salesforce’s strategy is Agentforce 360, a unified suite of agentic AI tools that integrates apps, data, metadata, and AI agents into a single, trusted platform. Thousands of customers globally — including a growing number in India — are already witnessing measurable ROI from early deployments.
By enabling agents to work with human teams, Salesforce is helping organizations unlock entirely new ways of delivering experiences, managing operations, and generating revenue. This integrated approach positions Salesforce as a key enabler for Indian businesses transitioning into fully agentic enterprises.
“We are empowering businesses to adopt the Agentic Enterprise model, using AI not just for automation, but as a catalyst for genuine innovation,” Bhattacharya added. “Our mission is to help every customer become intelligent, trusted, and ready for the future.”
Indian Enterprises Unlocking New Value with Salesforce
Several marquee Indian brands have deepened their partnership with Salesforce to strengthen customer engagement and operational agility:
- Air India is leveraging Salesforce to modernize its customer experience ecosystem as part of its digital overhaul.
- Tata Play is using the platform to enhance subscriber lifecycle management and agent productivity.
- Tata Consumer Products is driving seamless customer journeys across retail and digital commerce channels.
- Bandhan Bank is utilizing Salesforce to scale customer-centric banking and improve service delivery across its rapidly expanding footprint.
Commenting on the transformative potential of agentic AI, Rajesh Gopal, Global Chief Digital Officer at Tata Consumer Products, said:
“The economic landscape driven by AI, automation, and agentic intelligence demands that businesses prioritize speed, innovation, and customer-centricity. Leadership is strategically investing in AI to boost human capabilities and productivity. Accelerated digital transformation is essential for meeting evolving customer needs and staying competitive in India’s dynamic market.”
Driving Social Impact and Community Transformation
Beyond business impact, Salesforce India continues to strengthen its social mission. The company has contributed over $10 million in all-time giving to nonprofits across the country. Its employees have collectively volunteered more than 664,000 hours, and over 800 nonprofits and educational institutions now use Salesforce technology for free.
This commitment aligns with Salesforce’s long-standing ethos of integrating business success with community welfare.
A Future Defined by Trusted, Purpose-Driven AI
As Indian enterprises navigate intensifying competition, shifting consumer behavior, and the rapid rise of AI, Salesforce sees enormous potential for the agentic enterprise model to shape the next decade of digital transformation.
“India is positioned to lead the global shift toward purpose-driven AI adoption,” Bhattacharya noted. “With the right blend of innovation and trust, we can redefine how businesses operate, scale, and create value.”
About Salesforce
Salesforce helps organizations of all sizes transform into agentic enterprises — seamlessly integrating humans, agents, apps, and data on a trusted, unified platform to unlock unprecedented growth and innovation.
For more information, visit www.salesforce.com.
