Mumbai, NFAPost: Bajaj Allianz General Insurance, a leading private insurer in India, was honoured with the prestigious ‘Best Customer Experience and Servicing Platform’ award at the 4th ELETS BFSI Game Changer Summit 2023 held in Goa.
The company’s successful implementation of the CRMNEXT project in collaboration with BUSINESSNEXT, a provider of enterprise solutions for banks and financial services, stood out among 150+ entries. The award evaluation process, conducted by a closed-door jury, recognized the CRMNEXT implementation for its comprehensive coverage of 400+ service request types across physical and digital channels, with integration touchpoints exceeding 100.
The summit, themed ‘Decoding New Disruptions & Technologies for a Better Tomorrow,’ witnessed the participation of over 100 C-suite leaders and decision-makers.
Bajaj Allianz General Insurance Senior President & Head of Operations & Customer Service K V Dipu emphasized the company’s commitment to customer-centricity, stating that they consistently strive to deliver superior value and an exceptional experience.
He praised the CRMNEXT platform for its integration capabilities, easy renewals management, and efficient retail web sales management, enabling the company to elevate its services and provide the best customer experience at every touchpoint.
Bidhan Choudhary, Executive Director of BUSINESSNEXT, expressed his gratitude and highlighted the shared commitment to customer satisfaction. He acknowledged the technology leadership of BUSINESSNEXT in delivering a seamless unified customer experience across multiple channels, contributing to significant business impact in the evolving insurance sector.
The award signifies the collaborative efforts of financial institutions and their strategic IT service providers, recognizing the innovative solutions that are transforming the BFSI industry. As the largest residential event for BFSI leaders, the exclusive 3-day summit held from June 9th to 11th addressed the dual challenge of managing the present while preparing for future innovations.
Bajaj Allianz General Insurance is India’s leading private general insurance company, established through a joint venture between Bajaj Finserv Limited and Allianz SE. The company offers a wide range of general insurance products, including motor insurance, home insurance, and health insurance, as well as unique plans like pet dog insurance, wedding insurance, event insurance, and film insurance. With a pan-India presence in nearly 1,000 towns and cities, Bajaj Allianz General Insurance has been expanding its operations since its inception in 2001. It has received the highest issuer rating of [ICRA]AAA from ICRA Limited, indicating its commitment to fulfilling financial obligations promptly.
BUSINESSNEXT is a global provider of composable enterprise solutions primarily catering to banks and financial services. Recognized as a Visionary by industry analysts, BUSINESSNEXT utilizes technology, innovation, and experience to deliver exceptional and human-centric experiences in the dynamic and complex business environment. The company’s platforms, namely CRMNEXT, CUSTOMERNEXT, and DATANEXT, are AI and ML-driven cloud-agnostic solutions dedicated to facilitating digital transformations. With a portfolio of hyper SaaS modular solutions that are responsive and easily integrable, BUSINESSNEXT currently serves over 1 million users across 65,000 branches and call centres, managing 1 billion end customers worldwide. Headquartered in Raleigh, North Carolina, USA, and Noida, India, BUSINESSNEXT operates across five continents with direct offices in 14 countries across the USA, Middle East, Africa, and Asia-Pacific.
For more information, please visit www.businessnext.com.
