New AI-driven framework integrates agentic automation, unified platforms, and future-ready talent development to help global enterprises scale modern GCC operations
NFAPost, Bengaluru: Infosys has unveiled a major new strategic offering designed to redefine how global enterprises build and scale their Global Capability Centers (GCCs). The AI-First GCC Model, launched on November 17, 2025, positions GCCs as core innovation hubs powered by production-grade agentic AI, modern operating models, and deep domain expertise.
With enterprises worldwide seeking to accelerate digital transformation while navigating talent shortages and increasing operational complexity, Infosys’ new model provides an end-to-end blueprint to set up, modernize, and expand GCCs with an AI-first mindset.
A Unified AI Framework for Next-Generation GCCs
Infosys’ AI-First GCC Model integrates three of the company’s flagship capabilities to create a cohesive, enterprise-ready AI fabric:
- Infosys Agentic Foundry – for building, validating, and scaling reliable, production-grade AI agents tailored for large enterprises.
- EdgeVerve AI Next – a unified platform to operationalize applied and agentic AI across business functions.
- Infosys Topaz™ – a suite of AI-first services and solutions that enables digital transformation across the GCC lifecycle.
This combination enables GCCs to embed intelligent decision-making, automated workflows, and AI-assisted engineering into their everyday operations.
According to Infosys, the model reflects insights from more than 100 GCC engagements across industries, including implementations and managed operations for global enterprises such as Lufthansa Systems, zooplus, and Danske Bank.
Driving AI-Powered Innovation and Scalable GCC Growth
Infosys’ offering is designed to remove friction across the GCC lifecycle—from setup to steady-state operation. Core capabilities include:
1. End-to-End GCC Setup and Transformation
Infosys provides support across the entire lifecycle: strategy development, location assessments, regulatory compliance, talent acquisition, and operational launch. This includes flexible operating models such as Build-Operate-Transfer, joint ventures, and partner-hosted GCC setups.
2. Embedded Enterprise AI for Innovation
With production-grade agentic AI, enterprises can enhance engineering velocity, optimize operations, reduce costs, and unlock entirely new opportunities for customer engagement and product development.
3. Future-Ready Workforce Development
Leveraging Infosys Springboard and one of the largest corporate universities globally, the company offers tailored talent development programs focused on AI, applied engineering, industry-specific skills, and leadership.
4. Agile and Scalable Operating Models
Infosys helps enterprises choose the right configuration for their GCCs—including co-creation models, full outsourcing, or hybrid governance—ensuring speed, scalability, and predictable outcomes.
Real-World Impact: Lufthansa Systems and Danske Bank
Industries such as aviation, retail, and financial services are already showcasing early success stories.
Lufthansa Systems
Infosys partnered with Lufthansa Systems to establish a dedicated GCC focused on next-generation aviation IT.
Stefanie Neumann, CEO, Lufthansa Systems, highlighted its impact:
“Our collaboration with Infosys has been pivotal in our digital transformation journey. The GCC is helping us build sustainable aviation products, improve safety and efficiency, and enhance customer experience using generative AI capabilities powered by Infosys Topaz™.”
Danske Bank
Infosys’ collaboration with Danske Bank underscores how GCCs can become AI-first innovation hubs.
Frans Woelders, COO, Danske Bank, said:
“Two years into our collaboration, our GCC has become core to our strategy. We have integrated AI into our software lifecycle, created reusable GenAI platforms, and deployed multiple generative AI use cases across customer service, compliance, risk, and operations. Infosys has enabled us to accelerate our vision of becoming a truly AI-first bank.”
Industry Analysts Validate the Model
GCC-focused analysts say Infosys’ unified AI-led approach arrives at a crucial time as enterprises re-evaluate their capability center strategies.
Hrishi Raj Agarwalla, Vice President – GCC Research at Everest Group, noted:
“Infosys has stitched together its AI investments, technology partnerships, talent models, and infrastructure to support enterprises from the initial setup of GCCs to their full-scale transformation.”
Strengthening GCC Ecosystems for an AI-first Era
The AI-First GCC Model reflects Infosys’ broader strategy to position itself as a transformation partner for global enterprises navigating the shift to intelligent operations.
Satish H.C., EVP and Chief Delivery Officer at Infosys, said:
“As enterprises transform GCCs into strategic hubs, our AI-first approach and deep lifecycle capabilities give them the speed, scale, and strategic depth they need. Our dedicated GCC practice is built to enable the next wave of enterprise transformation.”
A Blueprint for the Future of GCCs
With this launch, Infosys aims to accelerate the evolution of GCCs from support engines to full-scale innovation centers capable of delivering global mandates, driving competitive advantage, and scaling AI across enterprise functions.
The AI-First GCC Model not only strengthens Infosys’ position as a leader in AI-driven transformation but offers global enterprises a future-ready foundation for unlocking growth in an increasingly AI-first digital economy.
