Mumbai, NFAPost: Onsitego, India’s #1 device-care provider, announced the acquisition of Qdigi Services from Quess Corp Ltd, India’s leading business services provider.
Qdigi provides installation, repair, and maintenance services to leading OEMs like Samsung, Apple, One Plus, Xiaomi etc., and online retailers like Amazon. The company has ~1400 employees and operates ~100 company-owned & 200+ franchise service centers.
Qdigi’s capabilities highly complement the device protection business of Onsitego. The acquisition will help Onsitego further enrich its customer service experience and open up new areas of growth such as approaching OEM partners and retailers with new market offerings.
As part of the transaction, the entire team and business of Qdigi will be transferred to Onsitego. Onsitego will pay total cash consideration of INR 80 cr., subject to customary closing adjustments. In addition, Quess will be acquiring a minority stake in Onsitego. The transaction is expected to be completed over the next 2-3 months.
Onsitego Founder & CEO Kunal Mahipal said Onsitego has been a leader in the protection plan business owing to its excellent customer service.
“Over the past decade, we have been able to build a strong service network. The acquisition of Qdigi will further add to our service capabilities and market offerings. While we will expand Qdigi’s existing relationships, we are also looking to target new OEM partners and retailers to accelerate growth,” said Onsitego Founder & CEO Kunal Mahipal.
Onsitego Founder & CEO Kunal Mahipal said he is sure together the company will be able to create India’s largest and the most customer-obsessed service company.
Quess Corp Ltd ED & CEO Guruprasad Srinivasan said in line with the Corporate structure simplification process of business lines, the company has divested its stake in Qdigi.
“Quess Corp helped Qdigi team to scale and create an unparalleled pan-India customer reach and service capabilities. We believe that going forward the Qdigi business is hugely complimentary to the offerings of Onsitego, while Onsitego will provide the platform for the next level of growth in Qdigi business,” said Quess Corp Ltd ED & CEO Guruprasad Srinivasan.
Qdigi Services Ltd CEO Deven Sharma said being a part of the Quess family since 2018 has helped the company build scale by leveraging Quess’ platform and the management expertise.
“Integration of Qdigi services with Onsitego will help both businesses accelerate growth and create a more enriching service experience for our customers,” said Qdigi Services Ltd CEO Deven Sharma.
About Onsite Electro Services Private Limited:
Onsitego is India’s #1 device care company for digital devices, consumer electronics, and home appliances. They offer Extended Warranty, Damage Protection, and AMC Plans for all digital devices and home appliances. Over the years Onsitego has established strong relationships with a majority of India’s large retailers such as Vijay Sales, Croma, Bajaj Electronics, Girias, Big C, Lot, Great Eastern, Phonewale, Amazon, and many more. With its pan India retailer network of over 10,000 stores, Onsitego has covered more than 1.5 Crore devices. Onsitego is backed by Accel, Zodius & others.
About Quess Corp Limited:
Established in Bengaluru in 2007, Quess Corp Limited is India’s leading business services provider – that leverages its extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.
Quess provides a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, manufacturing, facilities and security management, HR & F&A operations, IT & mobility services, etc. Quess has a team of ~5,57,000 employees serving ~3,000 clients across India, North America, APAC, and the Middle East as on Dec. 31st, 2023.
About Qdigi Services Limited:
Founded in 2000, Qdigi Services Limited (Qdigi) operates as the after-sales service provider for leading consumer electronics brands through its service centers across the country. It provides direct service to >2 million customers per annum via 200+ multi-brand service centers and 80+ OEM exclusive service centers across 650+ towns in 25+ states.
