New Delhi, NFAPost: Go4Customer, a renowned BPO service provider and a subsidiary of Cyfuture has recently announced the launch of Conversational AI, a groundbreaking technology aimed at enhancing their BPO services. Leveraging natural language processing (NLP) and machine learning algorithms, Conversational AI enables human-like interactions with customers, ushering in a new era of efficiency and customer satisfaction. With this innovation, Go4Customer aims to automate 75% of previously manual agent-handled calls using intelligent voice bots.
Anuj Bairathi, CEO of Cyfuture, expressed his excitement about this new addition to their service offerings, stating, “The introduction of Conversational AI will not only improve response times but also increase operational efficiency, allowing agents to focus on complex issues that require human intervention.”
The Conversational AI solution deployed by Go4Customer is designed to comprehend customer queries and provide accurate responses, significantly reducing the time taken to address customer grievances. The advanced intellect and dialect recognition features enable the voice bot to effectively direct calls to the appropriate department or agent, streamlining the entire process. This introduction of Conversational AI is set to revolutionize the customer service industry by empowering companies to offer efficient and effective support around the clock.
A key advantage of Conversational AI lies in its ability to handle a large volume of customer queries simultaneously, without any downtime. This technology provides personalized and context-aware responses while continuously learning from past interactions, making it an ideal fit for businesses seeking to enhance their customer service experience. The applications of Conversational AI extend to various domains, including customer service, sales, and marketing. In customer service, it assists with account inquiries, order tracking, and technical support, while in sales and marketing, it aids in product recommendations, promotional offers, and lead generation.
Alongside the launch of Conversational AI, Cyfuture is also preparing to open a new facility in Noida, which will offer a range of features such as cloud services, digital marketing, sales, and tech-based services. This state-of-the-art facility ensures that customers have access to the latest technological advancements to optimize their business operations. Equipped with cutting-edge Cloud Contact Center technology and Conversational AI infrastructure, clients can expect exceptional service quality.
The Cloud Contact Center solution empowers agents to communicate with customers across multiple channels, including voice, email, chat, and social media. This centralized approach enables companies to streamline their customer support operations. Furthermore, the integration of Conversational AI enables clients to automate customer interactions, reducing wait times and improving overall efficiency.
By incorporating Cloud Contact Center and Conversational AI into its infrastructure, Go4Customer aims to address the pain points of its clients effectively. Enhanced customer support leads to improved satisfaction and loyalty, ultimately resulting in increased revenue and growth.
Mr Anuj Bairathi, CEO of Cyfuture, expressed his enthusiasm for the upcoming launch of their fourth facility in Noida, stating, “We are thrilled to introduce our new facility in Noida soon. This state-of-the-art facility will enable us to offer our clients even better services and solidify our position as a leading BPO service provider. We are confident that this new facility will play a significant role in our continued growth and success.”
About Cyfuture:
Cyfuture is a multinational digital services company with a rich history of delivering cutting-edge solutions to clients for over two decades. With a presence in over 20 locations across India and abroad, the company offers a comprehensive range of services, including data center hosting, cloud services, digital marketing, application development, managed services, and BPO services. Cyfuture specializes in futuristic technologies such as blockchain, big data analytics, artificial intelligence, machine learning, and IoT.
The company’s modernized data centres are equipped with state-of-the-art hardware. As a CMMI Level 5 company, PCI DSS compliant, and ISO certified, Cyfuture has earned the trust of clients across various industries.
With a global presence, Cyfuture has firmly established itself as a leader in digital services. The company’s commitment to delivering world-class services has fostered long-lasting relationships with clients, while their expertise in innovative technologies has ensured they remain at the forefront of the industry. With a team of experienced professionals and cutting-edge infrastructure, Cyfuture is well-positioned to continue providing exceptional digital services to clients worldwide.
For more information, please visit:
Website: https://go4customer.com/
Website: https://cyfuture.com/
