Dubai-based airline Emirates has recently unveiled the world’s first robotic check-in assistant, named Sara. Sara is stationed at the City Check-in and Travel Store located in Dubai’s financial district. With facial recognition technology, Sara is able to match customers’ faces with their scanned passports and provide assistance with check-in procedures. The robot is also able to guide passengers to the luggage drop area and print boarding passes. Additionally, passengers are able to drop off their luggage as early as 24 hours before their flight.
Emirates is dedicated to enhancing the customer experience and driving innovation in the aviation industry through the use of technology. The City Check-in and Travel Store offer Emirates passengers a range of facilities, including access to lifestyle amenities and exclusive discounts at restaurants, gyms, and luxury stores. The establishment also provides travellers with the option to browse travel merchandise, book tickets, and receive expert advice from dedicated travel consultants.
Furthermore, the City Check-in and Travel Store boast a spacious and trendy ambience, complete with a large 2.5 meter LCD screen featuring Emirates’ latest destination content and interactive touchscreen maps. Passengers can enjoy the convenience of paid valet parking or self-parking and access the assistance of friendly Emirates agents during the store’s opening hours between 8:00 am and 10:00 pm daily.
Located in the heart of Dubai’s financial district, the City Check-in and Travel Store is an excellent option for busy professionals. With the introduction of Sara, Emirates plans to offer an innovative and seamless experience for all customers.
