To offer self-service debt management portal to customers
An intuitive platform to seamlessly monitor, manage and repay dues
Bengaluru, NFAPost: RBL Bank, one of India’s leading private sector banks, announced a partnership with Creditas Solutions, a global technology company in the field of delinquency management, for its ‘Neo Collections’ platform. RBL Bank will utilise the SaaS-based platform to accelerate efficiency in collections across the loan cycle.
It will enable the Bank to offer its customers a convenient, seamless and a non-intrusive repayment experience. Customers can access their consolidated account information anytime, on any device and choose the most convenient payment option for repayments in just a few clicks. The intuitive platform will further guide customers with personalized and meaningful insights to improve their credit score.
Powered by cutting-edge AI and ML technology, the platform is built to intelligently automate strategies for reaching out to customers individually in an empathetic manner and motivate them to repay loans.
The platform can also determine the best course of action for every customer by offering highly customised payment plans to service debt, schedule an EMI plan or opt for payment resolution options.
RBL Bank, Head – Retail, Inclusion and Rural Business Harjeet Toor said customer-centricity is at the core of all its business solutions.
“Introduction of the ‘Neo Collections Platform’, reaffirms our focus on using technology to enhance customer experience, ensure statutory compliance and improve collection efficiencies. The Neo Collections Platform, a Do It Yourself (DIY) debt management platform, will help our customers seamlessly monitor, manage and pay their dues,” said RBL Bank, Head – Retail, Inclusion and Rural Business Harjeet Toor.
Talking about the partnership, Creditas Solutions Cofounder Anshuman Panwar said the company’s ‘Neo Collections’ platform, fuelled by advanced technology, will help RBL Bank to deliver seamless customer experiences that will become a strategic advantage for the Bank and positively impact collections efficiency.
About RBL Bank
RBL Bank is one of India’s leading private sector banks with an expanding presence across the country. The Bank offers specialised services under five business verticals namely: Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets and Treasury and Financial Markets Operations.
It currently services over 10.66 million customers through a network of 500 branches, 1,424 business correspondent branches (of which 274 banking outlets) and 407 ATMs spread across 28 Indian states and Union Territories. RBL Bank is listed on both NSE and BSE (RBLBANK).
About Creditas Solutions Pvt Ltd
Creditas Solutions is a leading global technology company in the field of delinquency management. Established six years ago, the Company works with marquee Financial Institutions such as HDFC Bank, SBI Cards, Axis Bank, ICICI Bank, Citi Bank, RBL Bank, IDFC First Bank and Kotak Mahindra Bank to digitally empower their delinquent customer engagement.
Its AI driven solutions have helped lenders significantly improve recovery rates while simultaneously enhancing brand experience and customer loyalty.
