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Almost One-Quarter of Govt Organizations Classified as Digitally Advanced

Bengaluru, NFAPost: According to a recent survey from Gartner, Inc. 55% of digital government programmes are failing to scale despite increased focus and investment. Government CIOs can adopt practices from digitally advanced governments to successfully scale their own programmes.

While speaking at the virtual Gartner IT Symposium/Xpo 2021 for the APAC region, Gartner senior research director Dean Lacheca said citizens expect results and they are not interested in effort.

“Digital government programmes have accelerated during the pandemic and attracted more investment, yet many governments are still struggling to translate this into results at scale. Those that are yet to scale digital should build on the momentum unleashed by the disruption to progress their digital transformation,” said Dean Lacheca.

In the survey of 166 government organizations in April-May 2021, 10% of respondents said they are at the early stages, experimenting, exploring, or deploying some citizen facing digital services. Only 5% of respondents reported that they were at the top of the maturity scale, optimizing the use of digital solutions that underpin all aspects of their organization, and they are looking for new opportunities.

In the survey, 24% of government organizations were classified as digitally advanced, delivering against transformation-focused digital initiatives, as well as initiatives that could be considered optimization of existing practices.

Dean Lacheca said these digitally advanced government organizations are realizing more of the benefits, such as higher efficiency, cost reductions, greater workforce productivity, compliance and transparency.

“Even more important are outcomes associated with public purpose or mission, such as citizen experience and community safety,” said Dean Lacheca.

Eighty-five percent of digitally advanced respondents have successfully scaled digital and are using it extensively across their organizations.

According to Gartner, some of the more digitally advanced governments have benefited from sustained, long-running digital government commitments. Others have made faster progress by establishing a balanced digital government agenda that includes both transformational and optimization initiatives.

Gartner recommends that government CIOs assess their organization’s digital maturity and use the output to provide insight into areas of potential focus, to communicate the real benefits to policymakers and stakeholders, and to justify budget and prioritize IT investments.

Gartner’s Digital Transformation Divergence Across Government Sectors research was conducted in April-May 2021 with 166 respondents from government organizations in North America, EMEA and Asia Pacific, to understand differences in objectives, practices, the makeup of programmes and success in scaling digital across government.

Gartner IT Symposium/Xpo 2021 is the world’s most important gathering for CIOs and other IT executives. IT executives rely on these conferences to gain insight into how their organizations can use IT to overcome business challenges and improve operational efficiency.

The Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organization through digital transformation to lead business growth.

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