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SaaS platform for online stores, Dukaan, has partnered with Dunzo, an on-demand commerce & delivery platform, and Shiprocket, a frontrunning tech-enabled logistics aggregation platform, to integrate delivery into the platform for a seamless retail experience.

Pandemic-led surges in demand for home deliveries indicate a long-term trend that would become the upcoming normal in a post-pandemic world, Dukaan said.

It is essential that retailers prepare for the future by removing supply chain barriers for improved manageability and scalability.

Shiprocket provides a fully automated end-to-end workflow from sending the inventory to dispatching and tracking orders, while Dunzo’s expertise lies in on-demand delivery that ensures customers get what they want when they want it.

Shiprocket’s technology powers shipping and fulfilment for SMEs, D2C retailers and social commerce sellers in India. With 20 courier partners on board, the brand enables pan-India as well as international shipping deliveries.

Its shipping solutions are available across over 27,000 pin codes within India and 220 countries across the world.  Launched in 2017, Shiprocket is on a mission to create a seamless logistics data platform that connects retailers, carriers, and consumers across national and international locations.

By integrating both capabilities into the platform, Dukaan’s 3.5 million merchants can not only automate their delivery systems but also acquire better control of their business with techniques to manage their deliveries across stores and consumers.

“While retailers are expediting digitisation to future-proof their business, it is essential to bring delivery automation capabilities into the mix,” Dukaan Founder and CEO Suumit Shah said.

“The future of delivery tracking rests on bringing predictability to order service time for a great customer experience. And we at Dukaan are always working towards building a seamless future for the retail industry. Our strategic partnerships with Dunzo and Shiprocket will not only automate delivery for our merchants but also help them scale their business,” he added.

“Whether it’s users ordering groceries or merchants opting for our on-demand logistics, we aim to make everyday transactions in the offline world easy and seamless,” said Dunzo Head – Strategy & New Initiatives Kartik Mishra.

Shiprocket Co-Founder and CEO Saahil Goel said, “The Indian logistics industry has come a long way with respect to the adoption of cutting-edge technologies. Automation has propelled seamless last-mile deliveries and empowered logistics platforms to meet the growing demand for eCommerce.”

An automated delivery system also helps retailers scale their business by reducing the time and effort spent on managing the logistics involved with each customer order. This in turn improves the experience for the end customer as well as those involved in the supply chain operations.

Dukaan is a comprehensive platform that provides end-to-end solutions ranging from inventory management, promotions, sales, payment and delivery for sellers across the country. Dukaan, founded in May 2020 by Suumit Shah and Subhash Choudhary, is a user-friendly, personalised, and AI-driven platform that enables millions of SMBs and first-time internet entrepreneurs to sell their products and services online.

It powers over 3 million small and medium-sized businesses across India to start, grow, market, and manage their businesses over the internet in multiple businesses like grocery shops, restaurants, fruits and vegetable stores, electronics shops, fashion and apparel, jewellery, furniture stores, etc. Dukaan has been funded by Matrix Partners and Lightspeed India Partners.

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