Beefs up capacity to meet the growing customer demand in India and worldwide

Bengaluru, NFAPost: Amazon India announced that it has opened close to 20,000 seasonal employment opportunities in its customer service (CS) organization to ensure customers worldwide continue to have a seamless online shopping experience.

The new positions are now open in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangalore, Indore, Bhopal and Lucknow. Most of the positions are part of Amazon’s ‘Virtual Customer Service’ program that provides flexible work-from-home options.

The new positions will require associates to support customer needs and deliver personalized, peculiar experiences that customers love through various mediums like email, chat, social media and phone. The eligibility criteria for these positions include – minimum educational qualification of 12th standard pass and proficiency in English, Hindi, Tamil, Telugu or Kannada.

Customer traffic

Commenting on job opportunities, Amazon India Director – Customer Service Akshay Prabhu said the company is continuously evaluating hiring needs across the customer service organization in response to the growing customer demand.

“We estimate that customer traffic will further scale up over the next six months with the onset of Indian and global holiday seasons. The new associates who will join us in our offices or work from home through our Virtual Customer Service program will play a key role in relentlessly advocating for our customers and raising the bar on their experience,” says Amazon India Director – Customer Service Akshay Prabhu.

Amazon India Director – Customer Service Akshay Prabhu said the company is continuously evaluating hiring needs across the customer service organisation in response to the growing customer demand.

“Over the past few months, the company has scaled up to prioritise the safety of CS associates and continue to serve customers’ needs. These new seasonal positions will provide candidates job security and livelihood during these unprecedented times,” said Amazon India Director – Customer Service Akshay Prabhu.

Collaborative service

Amazon is investing in building a highly collaborative customer service work environment, offering opportunity for growth. Based on the candidates’ performance as well as business needs, a percentage of the present temporary positions are likely to be converted into permanent positions towards the end of the year.

Earlier this year, Amazon had announced that it plans to create 1 million new jobs in India by 2025 through continued investments in technology, infrastructure, and its logistics network. The jobs – created both directly and indirectly – will be across industries, including information technology, skill development, content creation, retail, logistics, and manufacturing, and are in addition to the 700,000 jobs Amazon’s investments have enabled over the last seven years in India.

For those interested to apply for these seasonal opportunities, they can call 1800-208-9900 or send an email to seasonalhiringindia@amazon.com.

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