Chennai, NFAPost: HP has launched a new service – Contactless Service On Wheels, to address the PC and Print servicing needs of consumers in India.
Given the ongoing health emergency and social distancing norms, professionals and home users are relying on technology to continue
working, learning or entertaining from home.
The Contactless service on Wheels service is part of HP’s commitment to provide uninterrupted support to its customers with safety. The
service will be provided through HP’s robust support service ecosystem and certified HP technicians travelling in mobile vans, the company said.
The technicians in the vans will follow all local health and safety guidelines, while bringing the HP’s hallmark of service delivery,
closer to home. The service is operational currently in Delhi, Mumbai, Chennai, Kolkata, Bengaluru, Noida and Ghaziabad.
Following a positive response from customers, the Contactless Service on Wheels is now being expanded to 25 cities including Pune,
Ahmedabad, Cochin, and Hyderabad.
HP’s Customer Support team conceived this service based on the evolving local conditions and customer preferences. It had been
noticed that customers were postponing their onsite service for the PC/Print at Home due to social distancing and health advisory norms.
HP Inc. India market Managing Director Vinay Awasthi said At HP the company’s customers are the highest priority, and the company strives to extend best in class support and services to enable them work, learn and play from home seamlessly.
“The ‘Contactless Service on Wheels’, is a testament to HP’s innovative spirit and adaptability in these unprecedented times. The service will offer an unparalleled experience of reliability, safety and business continuity to our valued customers and work from home professionals,” said HP Inc. India market Managing Director Vinay Awasthi.
To avail this service, customers can register their query with HP’s service team who schedule appointments for the customers. The Onsite
Technician will arrive in the van with the requisite parts. Customers can hand over their product outside their homes to the technician, who will carry out the repairs in the van and return it to the customer after service.
This process will minimise any contact between the two parties. For major repairs, the device will be taken to the service centre and
delivered to the customer at a later date, the company added.